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Article Date: 6th April 2016

Fulton Fleet Investment Reinforces Aftercare Team

Aftercare Team - Vertical Steam Boiler - Thermal Fluid Boilers

Fulton Service Vans

With the company already launching a new, radically-designed vertical steam boiler and celebrating 50 years of manufacturing in the UK in 2016, Fulton could be forgiven for concentrating its efforts on these two major events. But, as sales and marketing manager Doug Howarth explains, following an extensive review of its existing aftercare fleet, Fulton has secured eight new commercial vehicles, enabling the company to provide a more flexible approach when it comes to managing resources and reinforcing its reputation as a world class aftercare provider.

“The new fleet has the potential to provide substantial benefits for Fulton’s customers. Six new VW Caddy Maxi service vehicles means the aftercare teams are now able to follow optimum timetables and provide a rapid response to emergency needs, which in turn reduces downtime by getting equipment back in service.” says Doug.

Additionally, the aftercare team has also taken delivery of two new long-wheel-base VW Transporters, which enables small boilers and energy-saving products including modulating burners, TDS energy recovery systems and economisers, to be delivered to site and installed or retrofitted on the same day.

The eight new vehicles will also enable on-board stock holding to increase, which will in turn increase the already high first-time-fix ratio that Fulton is acknowledge for.

Additional investment in in-house software and field-service tablet devices has also streamlined workloads and provided an improved monitoring system of Fulton’s network of highly-skilled engineers. Integrated GPS tracking of the vehicles also means Fulton can identify the location of its vehicles, which has improved call-outs by cutting the time it takes for its engineers to reach customers in need of emergency appointments.

For further information on Fulton’s service packages please use the email option below:

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